Do you guys work on macs?

Absolutely. We install upgrades, replace the occasional piece of hardware, upgrade hard drives to add more storage space, and handle pesky software glitches.

Do you offer in-home service?

We offer in-house service for quick fixes and network installs. For everything else, we offer pick-up and dropoff service. Either way, you don't have to do anything but pick up the phone.

How long will I be without my computer?

We like to get started on your computer the day you call. Barring any shipping delays, we're averaging around 3 days!

What if I can't wait that long?

If you need to stay connected, ask us about our loaner computer program while yours is in the shop. We also offer remote repair as long as you're not experiencing hardware failure, or internet connection problems.

What are your normal pick-up and drop-off hours?

Appointment times are very flexible. Pick-ups are during normal business hours 10am to 6pm or by appointment. For commuters, we meet at a convenient place like your office, the gym, or a nearby restaurant!

What's your Guarantee?

All of our services have a 60-Day "we'll make it right or it's free" 100% Satisfaction Guarantee.

If we can't get things working the way you want - in a reasonable time frame - your service is free.

Now let's be clear:
This guarantee doesn't cover everything - it covers the labor charge.
You are responsible for paying for any special order parts.
Outside of that; if we can't make you happy, we don't deserve your money.

What People Say:

"A hearty thanks to Tony for the terrific presentation that he gave in Ames. He educated us in the importance of Internet safety. His talk allowed even the least computer savvy person to gain information and provided helpful hints to members that use computers regularly. We appreciate all the time and effort he put into it."

-Jayne, Ames

Colton clearly has been the greatest computer tech to visit our house!  He was very, very helpful.  Getting us back in business so quickly is truly remarkable, and we are glad that he was able to retrieve everything from our dead laptop.

 

Patsy - Iowa City, IA

With you, I always know my computer is in good hands.  That's one less thing I have to worry about.

 

-Margaret, Ames IA

"I was pleased to find that they were "Holding Court" at Cafe Diem. They listened to me and educated me on the way the system works and then presented possible fixes. Their knowledge is very complete and very effective. My background is in computer systems and I can't keep up with all the changes like these fellows do. I recommend them every time the topic of computers comes about among my friends."

 

-Rog Parmenter, Ames

"Boy, I can't tell you how great Colton is.  I went looking for a new laptop and it's a jungle out there.  He really helped me out!"

-Bill, Iowa City

Mike,  thank you!!    I am amazed at how things look on the big screen.

-Susie, Iowa Falls

Why Choose Us?

  • We're Local
  • We're Fast (Days, not weeks)
  • We're Friendtly
  • We UNDERSTAND your problem!
  • We Guarantee our work
HomeTown Tech 877-424-TECH (8324) Copyright 2011 Solid Systems, Inc.

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